Return & Refund Policy
Everything you need to know about returns, refunds, and getting support from Flicker & Flock.
At Flicker & Flock, we want your family to love your purchase.
If something is not right with your order, we are here to help.
This Return & Refund Policy explains our return eligibility, process, and refund timelines.
If you have any questions, please contact us:
hello@flickerandflock.com
Return Window
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include original packaging, where applicable
- Include all original components and accessories
- Include proof of purchase
Items returned outside of the 30-day return period may not be eligible for a refund.
Items Not Eligible for Return
Due to product safety and hygiene considerations, certain products may not be eligible for return once opened or used.
This may include:
- Opened or used Wizzy Fizzies tablets
- Products that have been damaged after delivery
- Items missing original packaging or components
If your order arrives damaged or defective, please contact us so we can assist.
How to Request a Return
To request a return, please email:
hello@flickerandflock.com
Please include:
- Your full name
- Order number
- Email address used for purchase
- Reason for your return request
- Photos of the product (if applicable)
We will review your request and provide return instructions if your return is approved.
Please do not send products back before receiving return instructions from our team.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent
- The product arrived damaged
- The product is defective
Returned items should be packaged securely to prevent damage during transit.
Flicker & Flock is not responsible for items lost or damaged during return shipping.
Refunds
Once we receive and inspect your returned item, we will process your refund.
Refunds are typically processed within:
5–10 business days
Refunds will be issued to the original payment method used during checkout.
You will receive an email confirmation once your refund has been completed.
Please note that your bank or payment provider may require additional time to reflect the refund in your account.
Damaged or Defective Products
If your order arrives damaged or you believe your product has a defect, please contact us as soon as possible.
Please include:
- Your order number
- Description of the issue
- Photos showing the damage or defect
We will review the issue and work with you to find the best solution, which may include a replacement or refund.
Order Cancellation
Orders may only be canceled before they enter processing or fulfillment.
If you need to cancel an order, please contact us as soon as possible:
hello@flickerandflock.com
While we will do our best to help, we cannot guarantee cancellation once an order has been processed or shipped.
Questions About Returns?
For answers to common questions about orders, products, and policies, visit our FAQ page:
Contact Us
If you need help with a return, refund, or order issue, please contact:
Flicker & Flock
Operated by Dreams Start Now LLC
Email:
hello@flickerandflock.com
Address:
6980 Lynx Lair Rd
Evergreen, CO 80439
United States